Cancellation and Postponement Policy

1. Rooms will only be hard blocked (a confirmed booking) on payment of a 50% advance.
2. A postponement more than 10 days before expected arrival will result in full carryover of the advance amount. A cancellation more than 10 days before expected arrival will result in full refund less only a nominal amount of Rs. 2,000 as a booking process fee and the applicable bank charges, if any.
3. A cancellation or postponement between 7 and 10 days before expected arrival will forfeit 50% of the advance paid. In the case of the postponement the remaining 50% will be seen as an advance against the new dates.
4. A cancellation or postponement less than 7 days before expected arrival will forfeit 100 % of the advance paid. In this case the postponed booking will be treated as a fresh booking which will again attract the 50% advance clause.
5. If the guest cuts short his/her stay after check-in, cancellation charges of 1 night at rack rates will be taken. The Package Tariff holds in its entirety.

The only case in which treatments will be missed is if the Doctor so orders. In this event the package-costs for the treatments missed on doctor’s instructions will be deducted from the package.